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**Please make sure to read through the entire document, as there is a cancellation policy for each of The Relationship Recovery's products.**

Cancellation Policy for 1:1 Coaching with The Relationship Recovery

Rescheduling or Cancellation:

We totally understand that things come up, and at times, you may need to cancel. 

If you cancel before 48 hours of your appointment, there will be no fee, and you can reschedule at no extra cost to you. 

If it is not before the 48-hour timeframe, you have two options:

You can choose to pay $35.00 and reschedule, Or you can opt to lose the session with no refund for the session.

*In an emergency circumstance, it will be up to the discretion of your coach or our team.

Refunds:

Coaching is charged as a subscription to services. We offer payment arrangements in order to accommodate our client's financial situations by breaking up the monthly or 90-day payment, depending on your plan. Including but not limited to access to coaches, the client toolbox, exclusive client content, and your virtual sessions.  You are not charged contingent on individual sessions.  For that reason, we do not offer refunds for sessions missed.  

In the event a session is canceled by your coach and cannot be rescheduled, they may credit your account. 

Holiday:

If your appointment falls on the same day as a holiday, you do have the option to schedule an appointment within the same week as the holiday. It is your responsibility to schedule the session with your coach or our team. 

Coaches Out of The Office:

Our coaches will provide you with at least a week’s notice (unless there is an emergency) if they are going to be out of the office.  They will provide you the opportunity to reschedule your appointment for the time they will be unavailable if one or both of them are not available.

Cancellation Policy for The Relationship Recovery Group Healing Program

At The Relationship Recovery, we understand that circumstances can change, and sometimes, participants may need to cancel their enrollment in our group healing program. To ensure transparency and fairness, we have established the following cancellation policy:

Cancellation Timeline:

Cancellations made within seven days of the program start date and prior to your first 1:1 call will be eligible for a full refund.

Cancellations made after the program has begun or without prior notice will not be eligible for a refund.

Refund Process:

To request a cancellation and initiate the refund process, participants must notify The Relationship Recovery Team via email at [email protected].

Refunds will be issued within three days after confirming the cancellation request.

All refunds will be processed through the same payment method used for the original enrollment and may take 3 to 5 days to return to your bank account. 

Transfer of Enrollment:

If a participant is unable to attend the program but wishes to transfer their enrollment to another individual, this may be allowed with prior approval from The Relationship Recovery team.

A transfer fee of $25 may apply, and the new participant must meet any program prerequisites.

Program Changes or Cancellations:

The Relationship Recovery reserves the right to make changes to the program schedule, content, or facilitators as necessary.

In the event that the program is canceled by The Relationship Recovery, participants will receive a full refund of their enrollment fee.

Participant Responsibilities:

It is the responsibility of the participant to inform The Relationship Recovery team of their cancellation and provide all necessary information to facilitate the refund process. 

To contact the team, please email [email protected] 

*Failure to attend the program without prior notice will not result in a refund.

Extenuating Circumstances:

In cases such as medical emergencies or other significant circumstances, The Relationship Recovery Team may consider exceptions to this cancellation policy on a case-by-case basis.

By enrolling in our group healing program, participants acknowledge that they have read, understood, and agreed to this cancellation policy. We aim to provide valuable coaching and support to our participants, and this policy ensures fairness to all involved parties.

If you have any questions or need further clarification regarding our cancellation policy, please don't hesitate to contact us at [email protected]. We are here to assist you and provide the best possible experience during your time with The Relationship Recovery Group Healing Program.

This cancellation policy is subject to change, and any updates will be communicated to all participants as necessary.

Cancellation Policy for The Relationship Recovery Independent Course Work

At The Relationship Recovery, we are committed to providing you with high-quality educational courses that meet your needs and expectations. We are confident in the value and quality of our courses, and we want you to feel equally confident in your purchase.

That's why we offer a 30-day money-back guarantee on all courses sold. If, for any reason, you are not satisfied with your course, you can request a full refund within 30 days of your purchase. Here are the details of our guarantee:

Conditions for the 30-Day Money-Back Guarantee:

Eligibility: This guarantee is applicable to all courses offered by The Relationship Recovery.

Duration: You have 30 days from the date of your course purchase to request a refund.

Refund Request Process:

To initiate a refund request, please contact our customer support team at [email protected]

You will need to provide your full name, course name, and purchase details for verification.

Your request will be processed promptly, and we will acknowledge receipt within three business days.

Refund Criteria:

To be eligible for a refund, you must have completed less than 20% of the course content.

Refund requests will not be accepted after [30] days from the date of purchase.

Refunds will be issued using the same payment method you used for your purchase.

Processing Time: Refunds will be processed within 3 to 5 business days of your request being approved.

Course Access: Upon approval of your refund request, your access to the course content will be revoked.

Exemptions: This guarantee does not cover any additional services, products, or third-party fees associated with the course.

Abuse of Guarantee: We reserve the right to deny refund requests in cases of suspected abuse or fraud.

The Relationship Recovery is dedicated to ensuring your satisfaction, and we stand by the quality of our courses. If you have any questions or concerns about our 30-Day Money Back Guarantee, please feel free to contact our customer support team at [email protected].

Thank you for choosing The Relationship Recovery for your educational needs. We look forward to assisting you in your learning journey.

Cancellation Policy for The Relationship Recovery Events

At The Relationship Recovery, we understand that circumstances may arise that prevent you from attending one of our events. To ensure a fair and transparent cancellation policy, we have outlined the following guidelines to help you navigate the cancellation process. Please read this policy carefully and contact us if you have any questions or concerns.

Cancellation Window:

If you wish to cancel your registration for The Relationship Recovery event, you must do so within the specified cancellation window. The cancellation window may vary depending on the specific event, so please refer to your event's registration materials or our website for the exact dates.

Cancellation Methods:

To cancel your registration, you can use one of the following methods:

Email: Send an email to [email protected] with your cancellation request.

Refund Policy:

The Relationship Recovery offers different refund policies for different events, which may include full or partial refunds or no refunds at all. Please consult your event's registration materials or our website to determine the applicable refund policy for your specific event.

Refund eligibility is determined based on the following criteria:

The date of cancellation falls within the designated cancellation window.

The specific refund policy associated with the event.

In cases where refunds are granted, they will be processed using the original payment method used during registration. Refunds may take a certain number of days to process.

Non-Refundable Elements:

Some elements of your registration fee may be non-refundable, such as processing fees or materials that have already been distributed. These non-refundable elements will be clearly communicated in the event's registration materials.

Transfers:

In some cases, The Relationship Recovery may allow you to transfer your registration to another person or to a future event. Transfer policies vary by event and will be specified in the event's registration materials.

Event Cancellation by The Relationship Recovery:

The Relationship Recovery reserves the right to cancel or reschedule an event for any reason, including low enrollment, unforeseen circumstances, or other events beyond our control. In the event of an event cancellation, participants will be offered the choice of a full refund or the opportunity to transfer their registration to a rescheduled event.

Contact Information:

For all cancellation requests, questions, or concerns, please contact The Relationship Recovery using the following contact information:

Email: [email protected]

Updates to the Cancellation Policy:

The Relationship Recovery may update this cancellation policy from time to time to better serve our participants. Any changes to the policy will be posted on our website, and the revised policy will apply to all future registrations.

Please make sure to review the specific cancellation policy for your event, as variations may apply. We appreciate your understanding and cooperation in adhering to this cancellation policy. Your satisfaction and experience at The Relationship Recovery events are important to us.

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